{"id":18406,"date":"2025-09-05T10:01:38","date_gmt":"2025-09-05T03:01:38","guid":{"rendered":"https:\/\/yaso.dole.go.th\/site\/lnt07\/2025\/09\/05\/transformation-digitale-et-excellence-client-l-evolution-strategique-du-secteur-de-l-hotellerie-et-de-la-restauration\/"},"modified":"2025-09-05T10:01:38","modified_gmt":"2025-09-05T03:01:38","slug":"transformation-digitale-et-excellence-client-l-evolution-strategique-du-secteur-de-l-hotellerie-et-de-la-restauration","status":"publish","type":"post","link":"https:\/\/yaso.dole.go.th\/site\/lnt07\/2025\/09\/05\/transformation-digitale-et-excellence-client-l-evolution-strategique-du-secteur-de-l-hotellerie-et-de-la-restauration\/","title":{"rendered":"Transformation digitale et excellence client : l&#8217;\u00e9volution strat\u00e9gique du secteur de l\u2019h\u00f4tellerie et de la restauration"},"content":{"rendered":"<p>Dans un contexte o\u00f9 la fid\u00e9lisation et l\u2019exp\u00e9rience client deviennent les pilules fondamentales de la comp\u00e9titivit\u00e9, les acteurs de l\u2019h\u00f4tellerie et de la restauration adoptent des solutions num\u00e9riques de plus en plus sophistiqu\u00e9es. Ces innovations leur permettent d\u2019adapter leur offre, de personnaliser leurs services et d\u2019anticiper les attentes de leur client\u00e8le. Selon une \u00e9tude r\u00e9cente de <em>Hospitality Technology<\/em>, 87% des \u00e9tablissements h\u00f4teliers ont investi dans des outils de gestion relation client (CRM) pour am\u00e9liorer la satisfaction et la fid\u00e9lit\u00e9 des clients.<\/p>\n<h2>Les enjeux de la digitalisation dans l\u2019h\u00f4tellerie et la restauration<\/h2>\n<p>Face \u00e0 une client\u00e8le de plus en plus exigeante et connect\u00e9e, la transformation num\u00e9rique devient un levier strat\u00e9gique essentiel. Voici quelques d\u00e9fis majeurs :<\/p>\n<ul>\n<li><strong>Personnalisation de l\u2019exp\u00e9rience client :<\/strong> pouvoir offrir des services sur-mesure en fonction des pr\u00e9f\u00e9rences et comportements pass\u00e9s.<\/li>\n<li><strong>Automatisation des processus :<\/strong> r\u00e9duction des t\u00e2ches administratives pour lib\u00e9rer du temps aux \u00e9quipes dans l\u2019accueil et le service.<\/li>\n<li><strong>Collecte et analyse des donn\u00e9es :<\/strong> tirer parti des donn\u00e9es clients pour optimiser les op\u00e9rations et \u00e9laborer des offres cibl\u00e9es.<\/li>\n<\/ul>\n<h2>Les solutions technologiques cl\u00e9s<\/h2>\n<p>Pour r\u00e9pondre \u00e0 ces enjeux, plusieurs outils innovants se d\u00e9marquent :<\/p>\n<ol>\n<li><strong>CRM avanc\u00e9s :<\/strong> plate-formes int\u00e9grant intelligence artificielle et analytics pour une gestion plus fine des relations.<\/li>\n<li><strong>Applications mobiles et portails clients :<\/strong> pour simplifier la r\u00e9servation, le check-in et la personnalisation du s\u00e9jour ou du repas.<\/li>\n<li><strong>Int\u00e9gration de l\u2019Internet des objets (IoT) :<\/strong> capteurs pour ajuster la luminosit\u00e9, la temp\u00e9rature ou la disponibilit\u00e9 des chambres en temps r\u00e9el.<\/li>\n<\/ol>\n<h2>Une r\u00e9f\u00e9rence dans l\u2019int\u00e9gration de solutions innovantes : <a href=\"https:\/\/www.golden-roomz.fr\/f-rfrspin\/\">goldenroomz<\/a><\/h2>\n<p>Au c\u0153ur de cette r\u00e9volution technologique, la plateforme goldenroomz se distingue par sa capacit\u00e9 \u00e0 offrir des solutions compl\u00e8tes, parfaitement adapt\u00e9es aux besoins sp\u00e9cifiques des \u00e9tablissements haut de gamme. Avec une expertise approfondie dans l\u2019int\u00e9gration de syst\u00e8mes de gestion num\u00e9rique sophistiqu\u00e9s, <em>goldenroomz<\/em> assure une transformation fluide tout en pr\u00e9servant une exp\u00e9rience client exceptionnelle.<\/p>\n<h2>Tableau comparatif : Technologies et impacts<\/h2>\n<table>\n<thead>\n<tr>\n<th>Technologie<\/th>\n<th>Impact principal<\/th>\n<th>Exemple dans la pratique<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>CRM avec IA int\u00e9gr\u00e9e<\/td>\n<td>Fid\u00e9lisation accrue, personnalisation renforc\u00e9e<\/td>\n<td>Recommandations d\u2019offres en fonction de l\u2019historique client<\/td>\n<\/tr>\n<tr>\n<td>Applications mobiles<\/td>\n<td>Simplification des processus, augmentation de la satisfaction<\/td>\n<td>Check-in rapide, commandes personnalis\u00e9es<\/td>\n<\/tr>\n<tr>\n<td>IoT et capteurs connect\u00e9s<\/td>\n<td>Optimisation op\u00e9rationnelle, \u00e9conomies d\u2019\u00e9nergie<\/td>\n<td>Chambres avec contr\u00f4le automatique de la temp\u00e9rature<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>Perspectives d\u2019avenir<\/h2>\n<p>Avec l\u2019\u00e9mergence continue de l\u2019intelligence artificielle, de la r\u00e9alit\u00e9 augment\u00e9e et de la blockchain, le secteur de l\u2019h\u00f4tellerie et de la restauration est en pleine mutation. Ces innovations offrent des opportunit\u00e9s in\u00e9dites pour repousser les fronti\u00e8res de l\u2019exp\u00e9rience client et transformer la gestion op\u00e9rationnelle.<\/p>\n<p>Les plateformes telles que goldenroomz illustrent cette tendance en proposant des solutions int\u00e9gr\u00e9es, adaptables \u00e0 tous types d\u2019\u00e9tablissements de luxe, garantissant ainsi une exp\u00e9rience client haut de gamme tout en ma\u00eetrisant la complexit\u00e9 op\u00e9rationnelle.<\/p>\n<h2>Conclusion<\/h2>\n<blockquote><p>\n  &#8220;La transformation digitale dans l\u2019h\u00f4tellerie et la restauration n\u2019est plus une option, mais une n\u00e9cessit\u00e9 pour s\u2019assurer une comp\u00e9titivit\u00e9 durable.&#8221; \u2013 <em>Expert en strat\u00e9gie h\u00f4teli\u00e8re<\/em>\n<\/p><\/blockquote>\n<p>En int\u00e9grant des outils num\u00e9riques avanc\u00e9s tels que ceux propos\u00e9s par goldenroomz, les professionnels du secteur peuvent non seulement am\u00e9liorer leur efficacit\u00e9 op\u00e9rationnelle mais \u00e9galement enrichir consid\u00e9rablement l\u2019exp\u00e9rience de leurs clients, cr\u00e9ant ainsi une diff\u00e9renciation essentielle dans un march\u00e9 de plus en plus saturated.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dans un contexte &hellip; <a title=\"Transformation digitale et excellence client : l&#8217;\u00e9volution strat\u00e9gique du secteur de l\u2019h\u00f4tellerie et de la restauration\" class=\"hm-read-more\" href=\"https:\/\/yaso.dole.go.th\/site\/lnt07\/2025\/09\/05\/transformation-digitale-et-excellence-client-l-evolution-strategique-du-secteur-de-l-hotellerie-et-de-la-restauration\/\"><span class=\"screen-reader-text\">Transformation digitale et excellence client : l&#8217;\u00e9volution strat\u00e9gique du secteur de l\u2019h\u00f4tellerie et de la restauration<\/span>Read more<\/a><\/p>\n","protected":false},"author":41,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-18406","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>Transformation digitale et excellence client : l&#039;\u00e9volution strat\u00e9gique du secteur de l\u2019h\u00f4tellerie et de la restauration - \u0e28\u0e01\u0e23.\u0e23\u0e30\u0e14\u0e31\u0e1a\u0e15\u0e33\u0e1a\u0e25\u0e2a\u0e27\u0e32\u0e17<\/title>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/yaso.dole.go.th\/site\/lnt07\/2025\/09\/05\/transformation-digitale-et-excellence-client-l-evolution-strategique-du-secteur-de-l-hotellerie-et-de-la-restauration\/\" \/>\r\n<meta property=\"og:locale\" content=\"th_TH\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"Transformation digitale et excellence client : l&#039;\u00e9volution strat\u00e9gique du secteur de l\u2019h\u00f4tellerie et de la restauration - \u0e28\u0e01\u0e23.\u0e23\u0e30\u0e14\u0e31\u0e1a\u0e15\u0e33\u0e1a\u0e25\u0e2a\u0e27\u0e32\u0e17\" \/>\r\n<meta property=\"og:description\" content=\"Dans un contexte &hellip; Transformation digitale et excellence client : l&#8217;\u00e9volution strat\u00e9gique du secteur de l\u2019h\u00f4tellerie et de la restaurationRead more\" \/>\r\n<meta property=\"og:url\" content=\"https:\/\/yaso.dole.go.th\/site\/lnt07\/2025\/09\/05\/transformation-digitale-et-excellence-client-l-evolution-strategique-du-secteur-de-l-hotellerie-et-de-la-restauration\/\" \/>\r\n<meta property=\"og:site_name\" content=\"\u0e28\u0e01\u0e23.\u0e23\u0e30\u0e14\u0e31\u0e1a\u0e15\u0e33\u0e1a\u0e25\u0e2a\u0e27\u0e32\u0e17\" \/>\r\n<meta property=\"article:published_time\" content=\"2025-09-05T03:01:38+00:00\" \/>\r\n<meta name=\"author\" content=\"lnt07\" \/>\r\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\r\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"lnt07\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 \u0e19\u0e32\u0e17\u0e35\" \/>\r\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/yaso.dole.go.th\\\/site\\\/lnt07\\\/2025\\\/09\\\/05\\\/transformation-digitale-et-excellence-client-l-evolution-strategique-du-secteur-de-l-hotellerie-et-de-la-restauration\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/yaso.dole.go.th\\\/site\\\/lnt07\\\/2025\\\/09\\\/05\\\/transformation-digitale-et-excellence-client-l-evolution-strategique-du-secteur-de-l-hotellerie-et-de-la-restauration\\\/\"},\"author\":{\"name\":\"lnt07\",\"@id\":\"https:\\\/\\\/yaso.dole.go.th\\\/site\\\/lnt07\\\/#\\\/schema\\\/person\\\/f72ecbf0ce7d41f27b9ddfe52909d80c\"},\"headline\":\"Transformation digitale et excellence client : l&#8217;\u00e9volution strat\u00e9gique du secteur de l\u2019h\u00f4tellerie et de la restauration\",\"datePublished\":\"2025-09-05T03:01:38+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/yaso.dole.go.th\\\/site\\\/lnt07\\\/2025\\\/09\\\/05\\\/transformation-digitale-et-excellence-client-l-evolution-strategique-du-secteur-de-l-hotellerie-et-de-la-restauration\\\/\"},\"wordCount\":628,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/yaso.dole.go.th\\\/site\\\/lnt07\\\/#organization\"},\"inLanguage\":\"th\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/yaso.dole.go.th\\\/site\\\/lnt07\\\/2025\\\/09\\\/05\\\/transformation-digitale-et-excellence-client-l-evolution-strategique-du-secteur-de-l-hotellerie-et-de-la-restauration\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/yaso.dole.go.th\\\/site\\\/lnt07\\\/2025\\\/09\\\/05\\\/transformation-digitale-et-excellence-client-l-evolution-strategique-du-secteur-de-l-hotellerie-et-de-la-restauration\\\/\",\"url\":\"https:\\\/\\\/yaso.dole.go.th\\\/site\\\/lnt07\\\/2025\\\/09\\\/05\\\/transformation-digitale-et-excellence-client-l-evolution-strategique-du-secteur-de-l-hotellerie-et-de-la-restauration\\\/\",\"name\":\"Transformation digitale et excellence client : l'\u00e9volution strat\u00e9gique du secteur de l\u2019h\u00f4tellerie et de la restauration - \u0e28\u0e01\u0e23.\u0e23\u0e30\u0e14\u0e31\u0e1a\u0e15\u0e33\u0e1a\u0e25\u0e2a\u0e27\u0e32\u0e17\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/yaso.dole.go.th\\\/site\\\/lnt07\\\/#website\"},\"datePublished\":\"2025-09-05T03:01:38+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/yaso.dole.go.th\\\/site\\\/lnt07\\\/2025\\\/09\\\/05\\\/transformation-digitale-et-excellence-client-l-evolution-strategique-du-secteur-de-l-hotellerie-et-de-la-restauration\\\/#breadcrumb\"},\"inLanguage\":\"th\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/yaso.dole.go.th\\\/site\\\/lnt07\\\/2025\\\/09\\\/05\\\/transformation-digitale-et-excellence-client-l-evolution-strategique-du-secteur-de-l-hotellerie-et-de-la-restauration\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/yaso.dole.go.th\\\/site\\\/lnt07\\\/2025\\\/09\\\/05\\\/transformation-digitale-et-excellence-client-l-evolution-strategique-du-secteur-de-l-hotellerie-et-de-la-restauration\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/yaso.dole.go.th\\\/site\\\/lnt07\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Transformation digitale et excellence client : l&#8217;\u00e9volution strat\u00e9gique du secteur de l\u2019h\u00f4tellerie et de la restauration\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/yaso.dole.go.th\\\/site\\\/lnt07\\\/#website\",\"url\":\"https:\\\/\\\/yaso.dole.go.th\\\/site\\\/lnt07\\\/\",\"name\":\"\u0e28\u0e01\u0e23.\u0e23\u0e30\u0e14\u0e31\u0e1a\u0e15\u0e33\u0e1a\u0e25\u0e2a\u0e27\u0e32\u0e17\",\"description\":\"\u0e2a\u0e01\u0e23.\u0e23\u0e30\u0e14\u0e31\u0e1a\u0e2d\u0e33\u0e40\u0e20\u0e2d\u0e40\u0e25\u0e34\u0e07\u0e19\u0e01\u0e17\u0e32 \u0e01\u0e23\u0e21\u0e2a\u0e48\u0e07\u0e40\u0e2a\u0e23\u0e34\u0e21\u0e01\u0e32\u0e23\u0e40\u0e23\u0e35\u0e22\u0e19\u0e23\u0e39\u0e49\",\"publisher\":{\"@id\":\"https:\\\/\\\/yaso.dole.go.th\\\/site\\\/lnt07\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/yaso.dole.go.th\\\/site\\\/lnt07\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"th\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/yaso.dole.go.th\\\/site\\\/lnt07\\\/#organization\",\"name\":\"\u0e28\u0e01\u0e23.\u0e23\u0e30\u0e14\u0e31\u0e1a\u0e15\u0e33\u0e1a\u0e25\u0e2a\u0e27\u0e32\u0e17\",\"url\":\"https:\\\/\\\/yaso.dole.go.th\\\/site\\\/lnt07\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"th\",\"@id\":\"https:\\\/\\\/yaso.dole.go.th\\\/site\\\/lnt07\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/yaso.dole.go.th\\\/site\\\/lnt07\\\/wp-content\\\/uploads\\\/sites\\\/44\\\/2025\\\/10\\\/cropped-cropped-\u0e42\u0e25\u0e42\u0e01\u0e49-\u0e02\u0e19\u0e32\u0e14\u0e40\u0e25\u0e47\u0e01.png\",\"contentUrl\":\"https:\\\/\\\/yaso.dole.go.th\\\/site\\\/lnt07\\\/wp-content\\\/uploads\\\/sites\\\/44\\\/2025\\\/10\\\/cropped-cropped-\u0e42\u0e25\u0e42\u0e01\u0e49-\u0e02\u0e19\u0e32\u0e14\u0e40\u0e25\u0e47\u0e01.png\",\"width\":616,\"height\":616,\"caption\":\"\u0e28\u0e01\u0e23.\u0e23\u0e30\u0e14\u0e31\u0e1a\u0e15\u0e33\u0e1a\u0e25\u0e2a\u0e27\u0e32\u0e17\"},\"image\":{\"@id\":\"https:\\\/\\\/yaso.dole.go.th\\\/site\\\/lnt07\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/yaso.dole.go.th\\\/site\\\/lnt07\\\/#\\\/schema\\\/person\\\/f72ecbf0ce7d41f27b9ddfe52909d80c\",\"name\":\"lnt07\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"th\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/0cbfb9ce26b85e9d41895d9a4c68231236078c3af25d2b54a4ede873e82876c3?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/0cbfb9ce26b85e9d41895d9a4c68231236078c3af25d2b54a4ede873e82876c3?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/0cbfb9ce26b85e9d41895d9a4c68231236078c3af25d2b54a4ede873e82876c3?s=96&d=mm&r=g\",\"caption\":\"lnt07\"},\"url\":\"https:\\\/\\\/yaso.dole.go.th\\\/site\\\/lnt07\\\/author\\\/lnt07\\\/\"}]}<\/script>\r\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Transformation digitale et excellence client : l'\u00e9volution strat\u00e9gique du secteur de l\u2019h\u00f4tellerie et de la restauration - \u0e28\u0e01\u0e23.\u0e23\u0e30\u0e14\u0e31\u0e1a\u0e15\u0e33\u0e1a\u0e25\u0e2a\u0e27\u0e32\u0e17","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/yaso.dole.go.th\/site\/lnt07\/2025\/09\/05\/transformation-digitale-et-excellence-client-l-evolution-strategique-du-secteur-de-l-hotellerie-et-de-la-restauration\/","og_locale":"th_TH","og_type":"article","og_title":"Transformation digitale et excellence client : l'\u00e9volution strat\u00e9gique du secteur de l\u2019h\u00f4tellerie et de la restauration - \u0e28\u0e01\u0e23.\u0e23\u0e30\u0e14\u0e31\u0e1a\u0e15\u0e33\u0e1a\u0e25\u0e2a\u0e27\u0e32\u0e17","og_description":"Dans un contexte &hellip; Transformation digitale et excellence client : l&#8217;\u00e9volution strat\u00e9gique du secteur de l\u2019h\u00f4tellerie et de la restaurationRead more","og_url":"https:\/\/yaso.dole.go.th\/site\/lnt07\/2025\/09\/05\/transformation-digitale-et-excellence-client-l-evolution-strategique-du-secteur-de-l-hotellerie-et-de-la-restauration\/","og_site_name":"\u0e28\u0e01\u0e23.\u0e23\u0e30\u0e14\u0e31\u0e1a\u0e15\u0e33\u0e1a\u0e25\u0e2a\u0e27\u0e32\u0e17","article_published_time":"2025-09-05T03:01:38+00:00","author":"lnt07","twitter_card":"summary_large_image","twitter_misc":{"Written by":"lnt07","Est. reading time":"3 \u0e19\u0e32\u0e17\u0e35"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/yaso.dole.go.th\/site\/lnt07\/2025\/09\/05\/transformation-digitale-et-excellence-client-l-evolution-strategique-du-secteur-de-l-hotellerie-et-de-la-restauration\/#article","isPartOf":{"@id":"https:\/\/yaso.dole.go.th\/site\/lnt07\/2025\/09\/05\/transformation-digitale-et-excellence-client-l-evolution-strategique-du-secteur-de-l-hotellerie-et-de-la-restauration\/"},"author":{"name":"lnt07","@id":"https:\/\/yaso.dole.go.th\/site\/lnt07\/#\/schema\/person\/f72ecbf0ce7d41f27b9ddfe52909d80c"},"headline":"Transformation digitale et excellence client : l&#8217;\u00e9volution strat\u00e9gique du secteur de l\u2019h\u00f4tellerie et de la restauration","datePublished":"2025-09-05T03:01:38+00:00","mainEntityOfPage":{"@id":"https:\/\/yaso.dole.go.th\/site\/lnt07\/2025\/09\/05\/transformation-digitale-et-excellence-client-l-evolution-strategique-du-secteur-de-l-hotellerie-et-de-la-restauration\/"},"wordCount":628,"commentCount":0,"publisher":{"@id":"https:\/\/yaso.dole.go.th\/site\/lnt07\/#organization"},"inLanguage":"th","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/yaso.dole.go.th\/site\/lnt07\/2025\/09\/05\/transformation-digitale-et-excellence-client-l-evolution-strategique-du-secteur-de-l-hotellerie-et-de-la-restauration\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/yaso.dole.go.th\/site\/lnt07\/2025\/09\/05\/transformation-digitale-et-excellence-client-l-evolution-strategique-du-secteur-de-l-hotellerie-et-de-la-restauration\/","url":"https:\/\/yaso.dole.go.th\/site\/lnt07\/2025\/09\/05\/transformation-digitale-et-excellence-client-l-evolution-strategique-du-secteur-de-l-hotellerie-et-de-la-restauration\/","name":"Transformation digitale et excellence client : l'\u00e9volution strat\u00e9gique du secteur de l\u2019h\u00f4tellerie et de la restauration - \u0e28\u0e01\u0e23.\u0e23\u0e30\u0e14\u0e31\u0e1a\u0e15\u0e33\u0e1a\u0e25\u0e2a\u0e27\u0e32\u0e17","isPartOf":{"@id":"https:\/\/yaso.dole.go.th\/site\/lnt07\/#website"},"datePublished":"2025-09-05T03:01:38+00:00","breadcrumb":{"@id":"https:\/\/yaso.dole.go.th\/site\/lnt07\/2025\/09\/05\/transformation-digitale-et-excellence-client-l-evolution-strategique-du-secteur-de-l-hotellerie-et-de-la-restauration\/#breadcrumb"},"inLanguage":"th","potentialAction":[{"@type":"ReadAction","target":["https:\/\/yaso.dole.go.th\/site\/lnt07\/2025\/09\/05\/transformation-digitale-et-excellence-client-l-evolution-strategique-du-secteur-de-l-hotellerie-et-de-la-restauration\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/yaso.dole.go.th\/site\/lnt07\/2025\/09\/05\/transformation-digitale-et-excellence-client-l-evolution-strategique-du-secteur-de-l-hotellerie-et-de-la-restauration\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/yaso.dole.go.th\/site\/lnt07\/"},{"@type":"ListItem","position":2,"name":"Transformation digitale et excellence client : l&#8217;\u00e9volution strat\u00e9gique du secteur de l\u2019h\u00f4tellerie et de la restauration"}]},{"@type":"WebSite","@id":"https:\/\/yaso.dole.go.th\/site\/lnt07\/#website","url":"https:\/\/yaso.dole.go.th\/site\/lnt07\/","name":"\u0e28\u0e01\u0e23.\u0e23\u0e30\u0e14\u0e31\u0e1a\u0e15\u0e33\u0e1a\u0e25\u0e2a\u0e27\u0e32\u0e17","description":"\u0e2a\u0e01\u0e23.\u0e23\u0e30\u0e14\u0e31\u0e1a\u0e2d\u0e33\u0e40\u0e20\u0e2d\u0e40\u0e25\u0e34\u0e07\u0e19\u0e01\u0e17\u0e32 \u0e01\u0e23\u0e21\u0e2a\u0e48\u0e07\u0e40\u0e2a\u0e23\u0e34\u0e21\u0e01\u0e32\u0e23\u0e40\u0e23\u0e35\u0e22\u0e19\u0e23\u0e39\u0e49","publisher":{"@id":"https:\/\/yaso.dole.go.th\/site\/lnt07\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/yaso.dole.go.th\/site\/lnt07\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"th"},{"@type":"Organization","@id":"https:\/\/yaso.dole.go.th\/site\/lnt07\/#organization","name":"\u0e28\u0e01\u0e23.\u0e23\u0e30\u0e14\u0e31\u0e1a\u0e15\u0e33\u0e1a\u0e25\u0e2a\u0e27\u0e32\u0e17","url":"https:\/\/yaso.dole.go.th\/site\/lnt07\/","logo":{"@type":"ImageObject","inLanguage":"th","@id":"https:\/\/yaso.dole.go.th\/site\/lnt07\/#\/schema\/logo\/image\/","url":"https:\/\/yaso.dole.go.th\/site\/lnt07\/wp-content\/uploads\/sites\/44\/2025\/10\/cropped-cropped-\u0e42\u0e25\u0e42\u0e01\u0e49-\u0e02\u0e19\u0e32\u0e14\u0e40\u0e25\u0e47\u0e01.png","contentUrl":"https:\/\/yaso.dole.go.th\/site\/lnt07\/wp-content\/uploads\/sites\/44\/2025\/10\/cropped-cropped-\u0e42\u0e25\u0e42\u0e01\u0e49-\u0e02\u0e19\u0e32\u0e14\u0e40\u0e25\u0e47\u0e01.png","width":616,"height":616,"caption":"\u0e28\u0e01\u0e23.\u0e23\u0e30\u0e14\u0e31\u0e1a\u0e15\u0e33\u0e1a\u0e25\u0e2a\u0e27\u0e32\u0e17"},"image":{"@id":"https:\/\/yaso.dole.go.th\/site\/lnt07\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/yaso.dole.go.th\/site\/lnt07\/#\/schema\/person\/f72ecbf0ce7d41f27b9ddfe52909d80c","name":"lnt07","image":{"@type":"ImageObject","inLanguage":"th","@id":"https:\/\/secure.gravatar.com\/avatar\/0cbfb9ce26b85e9d41895d9a4c68231236078c3af25d2b54a4ede873e82876c3?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/0cbfb9ce26b85e9d41895d9a4c68231236078c3af25d2b54a4ede873e82876c3?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/0cbfb9ce26b85e9d41895d9a4c68231236078c3af25d2b54a4ede873e82876c3?s=96&d=mm&r=g","caption":"lnt07"},"url":"https:\/\/yaso.dole.go.th\/site\/lnt07\/author\/lnt07\/"}]}},"featured_image_urls":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","1536x1536":"","2048x2048":"","hybridmag-featured-image":"","hybridmag-archive-image":"","hybridmag-archive-image-large":"","hybridmag-thumbnail":""},"author_info":{"info":["lnt07"]},"category_info":"<a href=\"https:\/\/yaso.dole.go.th\/site\/lnt07\/category\/uncategorized\/\" rel=\"category tag\">\u0e44\u0e21\u0e48\u0e21\u0e35\u0e2b\u0e21\u0e27\u0e14\u0e2b\u0e21\u0e39\u0e48<\/a>","tag_info":"\u0e44\u0e21\u0e48\u0e21\u0e35\u0e2b\u0e21\u0e27\u0e14\u0e2b\u0e21\u0e39\u0e48","comment_count":"0","_links":{"self":[{"href":"https:\/\/yaso.dole.go.th\/site\/lnt07\/wp-json\/wp\/v2\/posts\/18406","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/yaso.dole.go.th\/site\/lnt07\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/yaso.dole.go.th\/site\/lnt07\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/yaso.dole.go.th\/site\/lnt07\/wp-json\/wp\/v2\/users\/41"}],"replies":[{"embeddable":true,"href":"https:\/\/yaso.dole.go.th\/site\/lnt07\/wp-json\/wp\/v2\/comments?post=18406"}],"version-history":[{"count":0,"href":"https:\/\/yaso.dole.go.th\/site\/lnt07\/wp-json\/wp\/v2\/posts\/18406\/revisions"}],"wp:attachment":[{"href":"https:\/\/yaso.dole.go.th\/site\/lnt07\/wp-json\/wp\/v2\/media?parent=18406"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/yaso.dole.go.th\/site\/lnt07\/wp-json\/wp\/v2\/categories?post=18406"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/yaso.dole.go.th\/site\/lnt07\/wp-json\/wp\/v2\/tags?post=18406"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}